People Powered

This contribution can come in the form of answering a question, producing content, sharing insight, producing software, or myriad other things.

community members will often provide on-tap help and support where prospective and existing customers can ask questions and get help.

Enthusiastic users of your product or service will often produce guides, documentation, videos, how-tos, and more, all which help to seal this education gap.

guidance needed to help them contribute something as a newcomer to the community.

1. How can you make it easy for people to contribute and produce value? 2. How can you help them contribute over and over again and build up their social capital? 3. How can you make them feel welcome and intrinsic to the community while building a sense of belonging?

Simple, available, and intuitive access is essential for a community to succeed. It is the gateway for everything that follows.