the process. The project based structure of much agency work has resulted in the systemic destruction of enthusiasm. Agencies want so mad to be taken seriously, they stop themselves from having the fun that good work requires.

many people “do not want to think critically about the things they consume” and feel that “if they absorb any criticism about the things they consume it will magically ruin their enjoyment of them.” When we chatted about the role of criticism on a (fun, lightly gossipy) video call this month, she added that saying a piece of art is bad isn’t saying... See more