
Output Thinking: Scale Faster, Manage Better, Transform Your Company

everybody that needs to have access to the information also must be able to find it easily and quickly.
John Seiffer • Output Thinking: Scale Faster, Manage Better, Transform Your Company
Those basic outputs for a company are: Serving customers: making something customers want to buy. Selling: finding those customers and selling to them. Supporting: doing all the back-office work that keeps the production and sales happening (e.g., finance, HR, facilities). Scaling: increasing the capacity to produce and sell.
John Seiffer • Output Thinking: Scale Faster, Manage Better, Transform Your Company
The TRIGGER is what starts the process.
John Seiffer • Output Thinking: Scale Faster, Manage Better, Transform Your Company
The outputs of upper-level management include a clear strategic direction for the company along with plans and resources to achieve that strategy.
John Seiffer • Output Thinking: Scale Faster, Manage Better, Transform Your Company
The output of a good team leader is a more effective team. They make sure the team members have what they need to do a good job. That starts with a clear understanding of what a good job looks like: the outputs that constitute good work. But people need more than clarity. They need tools, training, and time to do good work.
John Seiffer • Output Thinking: Scale Faster, Manage Better, Transform Your Company
You really should encourage people to update the documents any time there’s an improvement in how things are done. But a regularly scheduled update is a good backstop.
John Seiffer • Output Thinking: Scale Faster, Manage Better, Transform Your Company
Honesty means … We are known for candor and directness. We give considered and constructive feedback. We are quick to admit mistakes. We never talk behind another person’s back.
John Seiffer • Output Thinking: Scale Faster, Manage Better, Transform Your Company
Parceling out problems requires a process known in the medical world as triage: assessing the urgency of the problem and matching it with the person who can best solve it. Good triage is an output in its own right.
John Seiffer • Output Thinking: Scale Faster, Manage Better, Transform Your Company
the documentation is for training how to do the process and the instances are for managing the process in action.