Output Thinking: Scale Faster, Manage Better, Transform Your Company
the documentation is for training how to do the process and the instances are for managing the process in action.
John Seiffer • Output Thinking: Scale Faster, Manage Better, Transform Your Company
“In time, every post tends to be occupied by an employee who is incompetent to carry out its duties.”
John Seiffer • Output Thinking: Scale Faster, Manage Better, Transform Your Company
An output is something visible: an outcome, a deliverable, an obvious behavior; something produced after doing some work.
John Seiffer • Output Thinking: Scale Faster, Manage Better, Transform Your Company
Honesty means … We are known for candor and directness. We give considered and constructive feedback. We are quick to admit mistakes. We never talk behind another person’s back.
John Seiffer • Output Thinking: Scale Faster, Manage Better, Transform Your Company
You want problems solved by the right people who can do it most effectively.
John Seiffer • Output Thinking: Scale Faster, Manage Better, Transform Your Company
The INPUT is what people need in order to operate the system.
John Seiffer • Output Thinking: Scale Faster, Manage Better, Transform Your Company
“How can I get my business to work, but without me?” That is the essence of systemization.
John Seiffer • Output Thinking: Scale Faster, Manage Better, Transform Your Company
Parceling out problems requires a process known in the medical world as triage: assessing the urgency of the problem and matching it with the person who can best solve it. Good triage is an output in its own right.
John Seiffer • Output Thinking: Scale Faster, Manage Better, Transform Your Company
That’s why it’s useful to specify certain types of decisions as outputs. Then they can be assigned to people and those people can be trained and evaluated.