Optimizing for Feelings

I want us to collectively raise the bar for what we expect from our digital experiences. Life isn't just a series of problems to be solved but moments to be lived. As we find ourselves spending more and more of our time in the digital world—especially now—we should expect that world to inspire, surprise, and dare I say, even challenge us. We are lu... See more

I want us to collectively raise the bar for what we expect from our digital experiences. Life isn't just a series of problems to be solved but moments to be lived. As we find ourselves spending more and more of our time in the digital world—especially now—we should expect that world to inspire, surprise, and dare I say, even challenge us. We are lu... See more

Great software products aren’t simply a collection of buttons, icons, and menus. They shape how we think and who we aspire to be.

The problem isn’t that machines are becoming more human-like, it’s that humans are becoming more machine-like in an effort to keep up.

There are no shortcuts to hard-won insight.

No one does this in a snap.

But it’s hard to ... See more