By the standards of what Visa ought to be, it would be a lie to deny a sense of failure.

How much time, energy, and ingenuity did they spend obeying senseless rules and procedures that had little to do with the results they were expected to achieve?

Making good judgments and acting wisely when one has complete data, facts, and information is not leadership. It's not even management. It's bookkeeping.

After sharing the Visa story and underlying concepts, I told a small story. [...] Why then does such a system still lie dormant in the field of health? The answer is not complicated. Who would you trust to own and control such a system? [...] Only with the evolution of a chaordic organization in which all relevant and affected parties have an

The possibility of that which has never occurred cannot be determined by opinion -- only by an attempt.

I could think of no way to fully realize the concept by including merchants and cardholders as owner/members. The slightest hint in that direction raised a storm of opposition. We should have included them. Perhaps, with more time, tenacity, and ingenuity, we could have.

we must get beyond numbers and the language of mathematics in order to understand, evaluate, and account for such intangibles as learning, intellectual capital, community, beliefs, and principles

Nor is corporate power restricted to power over the employed. Global corporations now have implicit sovereignty over people throughout the world, since they are beyond the reach of any nation-state. [...] They do so by the simple expedient of bargaining one government against another for the claimed economic benefit of their presence.

It comes down to both an individual and collective sense of where and how people choose to be led. In a very real sense, followers lead by choosing where to be led.