Onboarding 101 with OthersideAI

Your goal should be to welcome people into your product in a way that excites them to become lifelong customers. Excitement is achieved through a delightful onboarding experience.

Onboarding is the experience between signing up and becoming an engaged user.

Onboarding is considered to be the sequence in which a user is made familiar with a product. This happens through a set of interactions, instructions, or information on what to expect with the product’s experience.

The ability of a brand new user to understand and complete the core workflows of a product determines whether your product delivers immediate value to your customers — Day 0 value. If a tool is not useful, people will simply not come back. This is what makes onboarding the most critical part of any growth strategy — successfully onboarded users ret... See more

When onboarding goes well it should be seamless, intuitive, and informative. Users should have a good understanding of what’s to come within the app, how it works, and why they should be using it.

Onboarding at every stage: So you have your first 100 members, created a delightful onboarding experience that welcomes your members without overwhelming them, and drafted documentation. Now what? Onboarding is an ongoing process. Onboarding happens to some extent at every stage of a community member’s journey. Humans aren’t static, so

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