Notes

Content moderation is how platforms shape user participation into a deliverable experience. Social computing systems moderate (through removal and suspension), recommend (through news feeds and personalized suggestions), and curate (through featured, front-page content). These dynamic decisions fine-tune the way we, as users, experience different o... See more

Effectively moderating a social computing system isn’t just the right thing to do from an ethical standpoint — it’s in a platform’s best interest. Moderation shapes the platform: as a tool, as an institution for discussion, and as a cultural phenomenon.