Nonviolent Communication by Marshall B. Rosenberg
Practice Nonviolent Communication — Speak with clarity, compassion, and sovereignty. Speak from observation and knowledge. Express needs, boundaries clearly and listen with empathy to build mutual understanding.
Compassionate Communication: speaking and listening nakedly with our whole being, connecting with what’s alive in ourselves and each other in compassionate ways.
Observations (not evaluations) — When I/you see/hear/remember/imagine…
Feelings (not thoughts) — I/you feel …
Needs — because I/you need/value …
Requests (not demands) — would you be willing