No Rules Rules: Netflix and the Culture of Reinvention

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This is the nub of F&R. If your people choose to abuse the freedom you give them, you need to fire them and fire them loudly, so others understand the ramifications. Without this, freedom doesn’t work.

Erin Meyer • No Rules Rules: Netflix and the Culture of Reinvention

Minsuk Kang 강민석

when you share a secret, it floods the receiver with feelings of confidence and loyalty. If I tell you some huge mistake I made or share information that could sabotage my success, you think, Well, if she’d tell me that, she’d tell me anything.

Erin Meyer • No Rules Rules: Netflix and the Culture of Reinvention

Minsuk Kang 강민석

What we see is a whole mess of people going to a baseball game and nobody telling them what the rules are. That game is business. People try to steal from first base to second base, but they don’t even know how that fits into the big picture.

Erin Meyer • No Rules Rules: Netflix and the Culture of Reinvention

Minsuk Kang 강민석

We hadn’t hired any new talent or raised anyone’s salaries, but day-by-day candor was increasing talent density in the office.

Erin Meyer • No Rules Rules: Netflix and the Culture of Reinvention

Minsuk Kang 강민석

A culture of candor does not mean that you can speak your mind without concern for how it will impact others. On the contrary, it requires that everyone think carefully about the 4A guidelines.

Erin Meyer • No Rules Rules: Netflix and the Culture of Reinvention

Minsuk Kang 강민석

Your feedback must focus on what the recipient can do differently.

Erin Meyer • No Rules Rules: Netflix and the Culture of Reinvention

Minsuk Kang 강민석

To help managers on the judgment calls, we talk about the Keeper Test: IF A PERSON ON YOUR TEAM WERE TO QUIT TOMORROW, WOULD YOU TRY TO CHANGE THEIR MIND? OR WOULD YOU ACCEPT THEIR RESIGNATION, PERHAPS WITH A LITTLE RELIEF? IF THE LATTER, YOU SHOULD GIVE THEM A SEVERANCE PACKAGE NOW, AND LOOK FOR A STAR, SOMEONE YOU WOULD FIGHT TO KEEP.