
No Hard Feelings: The Secret Power of Embracing Emotions at Work

Excitement and anxiety are two sides of the same coin. The best way to manage both is to find ways to calm your body.
Mollie West Duffy • No Hard Feelings: The Secret Power of Embracing Emotions at Work
Or initiate a get-together: people who provide social support to others—by organizing an office event or inviting colleagues to go to lunch—are ten times more likely to feel engaged at work as people who keep to themselves.
Mollie West Duffy • No Hard Feelings: The Secret Power of Embracing Emotions at Work
important meetings begin with a coffee tasting. This practice creates a collegial atmosphere that makes it easier for the group to agree on next steps or final decisions
Mollie West Duffy • No Hard Feelings: The Secret Power of Embracing Emotions at Work
“After I’ve uttered the magic phrase, if a work-related worry pops to mind, I always answer it with the following thought process: I said the termination phrase.”
Mollie West Duffy • No Hard Feelings: The Secret Power of Embracing Emotions at Work
“When will you know that you have done enough?” The answer seemed obvious: “When I feel the event has gone well.” She laughed. “How much of the event do you think you can control? I bet it’s less than 30 percent. What if a speaker gets sick or the caterer doesn’t show up or it rains heavily during the planned patio lunch?
Mollie West Duffy • No Hard Feelings: The Secret Power of Embracing Emotions at Work
MIT Media Lab Director Joi Ito. Take
Mollie West Duffy • No Hard Feelings: The Secret Power of Embracing Emotions at Work
habenula—the part of the brain that stopped our ancestors from eating poisonous berries by reminding them how bad mistakes feel—reduces the amount of the neurotransmitter dopamine in the brain.
Mollie West Duffy • No Hard Feelings: The Secret Power of Embracing Emotions at Work
Write out your options.
Mollie West Duffy • No Hard Feelings: The Secret Power of Embracing Emotions at Work
“You’re not allowed to make judgments on your life when you’re short on sleep.”