No Ego: How Leaders Can Cut the Cost of Workplace Drama, End Entitlement, and Drive Big Results (How Leaders Can Cut the Cost of Drama in the Workplace, End Entitlement, and Drive Big Results)

Effective leaders ask questions rather than providing answers. The questions are key. Great leaders don’t tell people, they don’t direct people, and they don’t order people around. They facilitate great thinking through self-reflection. We talked about one ego-bypass question in an earlier chapter: “What would ‘great’ look like?” Here are a few oth

NO EGO CORE BELIEF Your circumstances are not the reason you can’t succeed; they are the reality in which you must succeed.

Too many leaders use sympathy to connect with employees. Instead, leaders should use empathy and a call to greatness. Sympathy is feeling sorry for someone, colluding with them, and agreeing with them that they are at the mercy of their circumstances. It reinforces their victim perspective. Empathy is about acknowledging their suffering and then se

In the Reality-Based Leadership/Futures survey, leaders reported that 32 percent of the time they spend dealing with drama in the workplace is spent addressing what I call “ego behaviors.” These include: • Dealing with hurt feelings, misinterpretation, or speculation • Dealing with employee hearsay or gossip • Handling defensiveness and/or resistan