
Never Split the Difference: Negotiating as if Your Life Depended on It

And the more you talk about nonsalary terms, the more likely you are to hear the full range of their options. If they can’t meet your nonsalary requests, they may even counter with more money,
Chris Voss • Never Split the Difference: Negotiating as if Your Life Depended on It
Have you given up on this project?
Chris Voss • Never Split the Difference: Negotiating as if Your Life Depended on It
Mirrors work magic. Repeat the last three words (or the critical one to three words) of what someone has just said. We fear what’s different and are drawn to what’s similar. Mirroring is the art of insinuating similarity, which facilitates bonding. Use mirrors to encourage the other side to empathize and bond with you, keep people talking, buy your
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There are essentially three voice tones available to negotiators: the late-night FM DJ voice, the positive/playful voice, and the direct or assertive voice.
Chris Voss • Never Split the Difference: Negotiating as if Your Life Depended on It
man is a very irrational beast.
Chris Voss • Never Split the Difference: Negotiating as if Your Life Depended on It
their range was a “bolstering range,” in which the low number in the range was what they actually wanted.