Mapping the Landscape of Gen-Ai Product User Experience

One way I visualize this relationship between the form of traditional UI and the function of AI is through the metaphor of a ‘workbench’. Just as a carpenter's workbench is familiar and purpose-built, providing an organized environment for tools and materials, a well-designed interface can create productive context for AI interactions. Rather than ... See more

we’re in a capability overhang - the AI tech that already exists has huge potential impact, whether you engage or not, so get ahead by exploring

the appropriate approach is pathfinding which uses experiments to learn and, critically, artefacts to tell the organisation what to do next.