Map It: The hands-on guide to strategic training design

You can take the open approach if your stakeholders have been talking about what people need to do (not know) and have mentioned tools that are possibly failing them, processes that might be too complex, or emotional or cultural pressures.

By "well designed" I mean that at least one person in the roleplay has clear guidance on their role, the other person is practicing clearly specified skills, some choices are identified as being better than others, and the facilitator elicits the overall concepts and goal behaviors during the resulting discussion. Otherwise a roleplay ris

Your SME and client should help you identify the important behaviors, based not on abstract knowledge but on mistakes people are currently making.

Players have to make realistic decisions and see the consequences for the activity to qualify as a scenario.

From "We need training on X" to "We have a performance problem. Can you help?"

The discussion you’ve had so far should have revealed a lot about the audience for your project, including their roles and tasks. Now, you might consider helping the client and SME create a persona, which is a fictional character that represents a typical performer and future learner.

For each activity idea, identify the best format (face-to-face, live online, self-paced, etc.).

Don’t skip this step! A common mistake is to stop when the actions are still too broad, and the consequences of this are grim.

"What are you hoping to achieve with the project?" The response often hints at something measurable, like "People need to create better TPS reports, because they keep getting rejected by Processing."