Up until now, I’ve always seen my superfast talking as a part of my high-energy style. But now, I realize that it puts a barrier between me and other people because they can’t understand me, so I’m working to slow down my speech.

Your leadership is more public because today’s organizations are flatter, with fewer layers of management and broader spans of control. Most organizations operate in a fluid, highly matrixed format where employees routinely work with people above their level, below their level, across division or department lines, and so forth. So leaders are more

Finally, as a member of the team, you can interact with me and other readers through our website: www.ManagingTheMomentBook.com. We look forward to hearing from you. Lisa

Presence is primarily about being present and the very specific cues we give off when we are or are not fully present. It’s managing oneself with clarity and authenticity, and it’s about being supremely other-conscious.

Mindfulness means being very aware of what is going on right here, right now, in this interaction. It means being 100 percent present, and not distracted, disconnected, or multitasking.

Don’t be afraid to apologize and eat a little humble pie. Leaders who can own their moments of regret and do the right thing afterward can actually strengthen people’s perceptions of them.