“hoarding information is an integrity violation,” making the case that failing to share a best practice with your team or department was essentially akin to stealing from the company.

Brainstorming should start with a question and the goal of capturing something specific, relevant, and actionable.

Ultimately, every idea is associated with a project.

For teams that manage Action Steps via e-mail, actionable e-mails should have “Action” as the first word in the subject line. For Reference e-mails, you should start the e-mail’s subject line with “FYI.” By establishing a common language with your colleagues, everyone will be able to sort their e-mail in-box and view Action Steps using these keywor

“Backburner Items”—stuff that isn’t actionable yet but may be someday (and is worthy of revisiting periodically).

something specific, relevant, and actionable.

execution.

Create a Responsibility Grid.

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