Expectations fall short of reality when: Someone says they hate a movie/book/song that you love. You put a ton of effort into something that ends up flopping. You learn that you’re the last person to find out about a shocking family secret. Some of your foundational beliefs are challenged in a way you aren’t prepared for. You get caught doing

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We’re made so uneasy by the experience of allowing reality to unfold at its own speed that when we’re faced with a problem, it feels better to race toward a resolution—any resolution, really, so long as we can tell ourselves we’re “dealing with” the situation, thereby maintaining the feeling of being in control. So we snap at our partners, rather... See more

Rory Sutherland, vice chairman of the Ogilvy advertising agency, famously told a story about an office building where people complained that an elevator took too long to arrive. Instead of spending $1 million to make the elevators 5 percent faster, they solved the problem by spending around $100 to add mirrors so people could look at themselves... See more