Letter #113: Allen Zhang (2019)

Making the Best Tool vs Capturing Users’ Time

We will not make any changes that will damage the aesthetics of our product.

However, Moments has a weakness. It’s caused users to want to leave Moments. Because it is like a town square, when you like or comment on something it’s akin to shouting in the town square. Everyone can hear you. This creates more stress for users. Moreover, as your friend list increases, the stress becomes greater.