Lean Enterprise: How High Performance Organizations Innovate at Scale

Gallup’s Q12 survey asks what they believe are “the only 12 questions that matter” to measure employee engagement. You can find the questions, along with more information, at http://q12.gallup.com/

The best way to achieve the objectives of good GRC is by embedding compliance and risk management into the daily activities of product teams, including systems and UX design and testing. As organizations move away from the command and control paradigm and GRC teams adopt a collaborative approach to risk management, we begin to value them as trusted

Rother has made a guide to deploying the Improvement Kata, The Improvement Kata Handbook, available for free on his website at http://bit.ly/11iBzlY

An effective value stream mapping exercise can be truly eye-opening by allowing teams to see, for the first time, the flow of work through the organization in response to customer demand, and their true contribution within it. The output of a value stream mapping exercise is then used to set target conditions for the Improvement Kata described in C

Questions for readers: How does your organization or department model investment risks in your business plan? What data is it based on? What are the variables in the plan with the highest information value? What measurements have been made to reduce the uncertainty in these variables? How confident are you that people will find the work you are cur

The Business Model Canvas, shown in Figure 4-3, was created by Alex Osterwalder and Yves Pigneur along with 470 co-creators as a simple, visual business model design generator. It is a strategic management and entrepreneurial tool that enables teams to describe, design, challenge, invent, and pivot business models. Instead of writing a business pla

In the case of business model and product innovation, the Lean Startup movement provides us with a framework for operating in conditions of extreme uncertainty. In Running Lean (O’Reilly), Ash Maurya explains how to execute a Lean Startup model: Do not spend a lot of time creating a sophisticated business model. Instead, design a simplified busines

To create a value chain map, take a product and put it in the appropriate position at the top of a new diagram. Then map the services it depends on and the connections between them. This exercise can be performed quickly and cheaply on a whiteboard using sticky notes.16 Figure 14-3. Value chain map, courtesy of Simon Wardley The next step is to cre

There are two other factors that strongly predict high performance in IT. The first is a high-trust organizational culture as described in Chapter 1. The second is a lightweight peer-reviewed change approval process. Many organizations have an independent team to approve changes that go to production. However, the data shows that while such externa