Lean Enterprise: How High Performance Organizations Innovate at Scale

Sorry, we’re unable to display this type of content.

What my NUMMI experience taught me that was so powerful was that the way to change culture is not to first change how people think, but instead to start by changing how people behave — what they do. Those of us trying to change our organizations’ culture need to define the things we want to do, the ways we want to behave and want each other to beha

Once we have a prioritized list of target conditions and impact maps created collaboratively by technical and business people, it is up to the teams to determine the shortest possible path to the target condition.

In enterprises, one indicator of too much WIP is the number of people assigned to more than one project. This pernicious practice inevitably leads to longer lead times and lower quality due to constant context switching. Instead of assigning people to multiple projects, have a centralized team that can provide extra specialist support to teams on d

One Metric That Matters (OMTM). OMTM is a single metric that we prioritize as the most important to drive decisions depending on the stage of our product lifecycle and our business model. It is not a single measure that we will use throughout our product lifetime: it will change over time depending on the problem area we wish to address. We focus o

Be forwarned: implementing the entire program will be disruptive to most organizations and take years of investment and experimentation to achieve. Do not try to implement the entire program across all of your organization quickly — use value stream mapping and break down future-state value stream maps into blocks to do it iteratively and increment

To help us improve, our dashboard should only show metrics that will trigger a change in behavior, are customer focused, and present targets for improvement. If we are not inspired to take action based on the information on our dashboard, we are measuring the wrong thing, or have not drilled down enough to the appropriate level of actionable data.

Customer adoption How will we get customers on board with the product?

Our ability to compete is based on creating a common orientation across the organization and enabling the people doing the work to constantly create and practice new repertoire through a process of experimentation. These activities enable us to more effectively detect and analyze changes in our environment, to get inside the decision-making process