When our relationships with customers or employees become abstract concepts, we naturally pursue the most tangible thing we can see—the metrics.

When we are able to physically see the positive impact of the decisions we make or the work we do, not only do we feel that our work was worth it, but it also inspires us to work harder and do more.

This is what it means to be a part of something bigger than ourselves. That we are a part of a movement that will live on beyond the goals we set or the lives of the people who set them. It’s the camaraderie and shared purpose, as much as the milestones we set, that give our lives meaning. It is only by committing to a path, remaining steadfast on

human beings, the end users of all this, become so far removed from the people who mean to serve them that they simply become just another metric to be managed. The more distance there is between or the more things we do that amplify the abstraction, the harder it becomes to see each other as human. It is not the abundance we need to manage or

My favorite definition of love is giving someone the power to destroy us and trusting they won’t use it.

people are dissatisfied with their jobs. When people don’t even want to be at work, progress comes at much greater cost and effort . . . and often doesn’t last. We don’t even bother measuring a company’s success in decades, instead we focus on successive quarters.

Whether you’re in a leadership role or not, the question is, how safe do you feel where you work?

Unlike dopamine, which is about instant gratification, oxytocin is long-lasting. The more time we spend with someone, the more we are willing to make ourselves vulnerable around them.

Returning from work feeling inspired, safe, fulfilled and grateful is a natural human right to which we are all entitled and not a modern luxury that only a few lucky ones are able to find.