frame suggestions in a positive light. Instead of snapping, "That's wrong, Dolores!" we'd offer, "Very good, Dolores! Now, the next time, let's try bringing the bar down a bit slower."

Continually assess your clients' skill levels and observe their movements as you would a dog's.

demonstrations will increase retention to about 35%, and actually doing it, to about 50%."

When the door opens, look directly into the person's eyes, smile and shakehis or her hand firmly while saying, "Hi , nice to meet you. I'm ."

Alternate between short explanations, moving exercises and stationary ones.

Framing things in a positive light gives clients a mental picture of what's in it for them if they comply.

Start sentences with phrases such as "Let's try..." or "Here's something I've found helpful" rather than "You must..." or "You should".

Break things into small, achievable pieces.2. Convince them there is something in it for them.3. Show immediate results, no matter how small.

To take a thorough history is to be on a fact-finding mission, nothing more. Remain neutral, alleviate apprehensions and help your clients to relax and open up.