The second thing you need to do is to develop a strategy that lays down how results are to be achieved and why certain things are done. Third, you need a tactic that spells out how results will be achieved.

ask your customers and prospects how they found out about you and your business.

goal is to get a 10 percent increase in each area over the next 12 months.

Let’s decide what you want out of the business—in other words, your goals. Here are the main points I want you to plan for. How many hours do you want to work each week? How much money do you want to take out of the business each month? And, most importantly, when do you want to finish the business?

If you’re feeling rather stressed, ask yourself two questions: on a scale of one to ten, how life threatening is it? And, again on a scale of 1 to 10, am I doing the best I can? If the answer to the first is below 5, then forget about it. If it ranks higher, then obviously you’d do whatever you need to do to ensure you remain alive long enough to

Think of a company’s culture in much the same way. It’s the way the members of that company go about meeting their objectives. It is their guide regarding all those unwritten, yet important, social issues that help give a business its character. It is that guide that lets team members know what is acceptable and what is not. It is a collection of

Start off by documenting exactly what each person does on a daily, weekly, and monthly basis.

make sure you set smart goals. What are these? They are Specific, Measurable, Achievable, Results-oriented goals that have a Time Frame.

writing the systems manual? It’s not as daunting as you’d imagine. Here are some considerations: • Start with the workflow descriptions. • Use bullet points and concise headings. • Start with the first, most important, or regular task. • Itemize each action that is needed to handle or complete each function, and write briefly what needs to be done.