Information-Action Gap, One Decision Away, & More

While email's continued evolution is significant, what it has retained from the old web sets it apart from the other pretty, convenient apps. Email is an open, interoperable protocol. Someone can use Google's service, spin up a server of her own, or send messages through Microsoft's enterprise software. And yet all of these people can communicate s... See more

Famously, when Gmail came along, Google told us to stop trying to organize (and delete) our email and instead just rely on search to find what we’re looking for. Broadly I’d say that approach has worked well, and in the vast majority of cases, I err on the side of risking losing track of something later instead of spending the time to organize it n

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What’s Google’s motive for providing free email? Is it that they just want people to be able to communicate easily with one another, or is it that a major advertising conglomerate with a twelve-figure annual revenue stands to benefit tremendously by consuming and using all of your inbound and outbound communication? In comparison, Fastmail is a com... See more