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(a) Smartbox: Have a trusted agent label all incoming email in your inbox. Even draft replies.

What’s Google’s motive for providing free email? Is it that they just want people to be able to communicate easily with one another, or is it that a major advertising conglomerate with a twelve-figure annual revenue stands to benefit tremendously by consuming and using all of your inbound and outbound communication? In comparison, Fastmail is a com... See more

While email's continued evolution is significant, what it has retained from the old web sets it apart from the other pretty, convenient apps. Email is an open, interoperable protocol. Someone can use Google's service, spin up a server of her own, or send messages through Microsoft's enterprise software. And yet all of these people can communicate s... See more

Famously, when Gmail came along, Google told us to stop trying to organize (and delete) our email and instead just rely on search to find what we’re looking for. Broadly I’d say that approach has worked well, and in the vast majority of cases, I err on the side of risking losing track of something later instead of spending the time to organize it n

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All this to say, email has soaked up many of the great things about the current web. It's pretty. It's convenient. Algorithms work over the raw feed to simplify the flow of information. Email, generally, is mobile-friendly and renders beautifully on all devices. These are the things that the current generation of web companies strive to accomplish.... See more

Somehow, today’s best-in-class email apps are hybrids, combinations of the best ideas every other email app brought before. It’s hard to imagine email without web apps, limitless storage, notifications, archive search, and a bit of over-the-top self-promotion. Each feature, at one time, was enough to launch a new email app, to convince us all to sw... See more

In 1985, a gigabyte of hard drive memory cost around $75,000. By 1995, it was around $750. Come 2004 — the year Gmail began — it was a few dollars. Today, it’s less than a penny. Now Gmail offers 15 gigabytes free. What a marvel. What a mess.