"I Guess We're A Services Company"

Data Provocation: Hospitals are broken and ripe for technological disruption. I have been following General Catalyst’s bold moves lately, including helping found several healthcare companies and most recently acquiring an entire healthcare system in the United States. My hope is that this leads to a vertically integrated re-imagination of healthca

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Service firms are hired for two reasons:

• Do a job that the client doesn’t have the bandwidth or expertise to do.


• Offer third-party expertise in decisions (cynically, to cover the client’s a**.)

That execution-oriented first bucket tends to include IT implementations (like cloud migration projects), financial audits, and outsourced customer support – ... See more

Techno-Industrials are addressing larger markets than most software companies can.

They use whichever tools they need to provide better solutions to key bottlenecks with better unit economics than incumbents.

They are more capital efficient than most investors expect.

And they have to be more strategically sound than the average software company.

B... See more