I submit that we have two big biases when we talk about technology. First, we think about it too much in terms of tools and recipes, when really we should think about it more in terms of process knowledge and technical experience. Second, most of us focus too much on the digital world and not enough on the industrial world. Our obsession with the... See more

I must hope that those who barely remember life before the internet, or never knew it at all, will find their way through the dazzle and disappointments of technology, the seductions and the traps. I have to trust that, as they await future wonders, they will also look back to see the world as it was before this moment of the internet, and find... See more