How to Win Friends and Influence People

petulant,

vitiation

ire:

The unvarnished truth is that almost all the people you meet feel themselves superior to you in some way, and a sure way to their hearts is to let them realize in some subtle way that you recognize their importance, and recognize it sincerely.

Get the other person saying, “Yes, yes” at the outset. Keep your opponent, if possible, from saying “No.”

But it takes character and self-control to be understanding and forgiving.

“self-expression is the dominant necessity of human nature.”

How much better it would have been had I not become argumentative.

If you are wrong, admit it quickly and emphatically.