What matters is not what I think of him, but what he thinks of himself. Hurting a man in his dignity is a crime.”

I have respected the fact that you are always willing to listen and are big enough to change your mind when the facts warrant a change.”

the sex urge and the desire to be great.

“the desire to be important.”

adroit

Any fool can criticize, condemn and complain—and most fools do.

Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise.”

Principle 3 Talk about your own mistakes before criticizing the other person.

Let the other person do a great deal of the talking.