How to Win Friends and Influence People

Show respect for the other person’s opinions. Never say, “You’re wrong.”

If you tell me how you get your feeling of importance, I’ll tell you what you are.

This technique of giving titles and authority worked for Napoleon and it will work for you.

Ask questions instead of giving direct orders.

Criticism is futile because it puts a person on the defensive and usually makes him strive to justify himself. Criticism is dangerous, because it wounds a person’s precious pride, hurts his sense of importance, and arouses resentment.

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Asking questions not only makes an order more palatable; it often stimulates the creativity of the persons whom you ask.

Don’t criticize, condemn or complain.

Get the other person saying, “Yes, yes” at the outset. Keep your opponent, if possible, from saying “No.”