How to Scale a Magical Experience: 4 Lessons from Airbnb’s Brian Chesky

The most innovative leaps you’ll ever make, especially if you’re a network, are going to be when you’re really, really small.  You can change the product entirely in a week. Try doing that at LinkedIn or Airbnb today. That would be a huge disaster. So I think taking advantage of that subscale — designing the perfect experience, asking yoursel

... See more

I tell a lot of entrepreneurs who don’t have traction, I miss those times. Yes, it’s exciting to have traction, to have a company that has huge scale. But the biggest leaps you ever get are when you’re small. Another way of saying it is: Your product changes less the bigger you get because there’s more customers, more blowback, more systems, more

... See more