What do people need to understand? What are the edges of the map or diagram? What are you not mapping or diagramming? Where will other people see this map or diagram (e.g., on a wall, in a presentation, on paper)?

As users, our context is the situation we're in, including where we are, what we're trying to do, how we're feeling, and anything else that shapes our experience. Our context is always unique to us and can't be relied upon to hold steady.

How would your work be different if "authors writing posts" was changed to "researchers authoring papers," or "followers submitting comments?"

You can turn a space into a place by arranging it so people know what to do there.

The most important thing I can teach you about information is that it isn't a thing. It's subjective, not objective. It's whatever a user interprets from the arrangement or sequence of things they encounter.

Documenting language standards can reduce linguistic insecurity. A good controlled vocabulary considers: Variant spellings (e.g., American or British) Tone (e.g., Submit or Send) Scientific and popular terms (e.g., cockroaches or Periplaneta Americana) Insider and outsider terms (e.g., what we say at work; what we say in public) Acceptable synonyms

First, choose a set of adjectives you want your users to use to describe what you're making. Then, choose a set of adjectives that you're okay with not being used to describe the same thing. I find these rules helpful during this exercise: When put together, each set of words should neither repeat nor disagree with each other. The second set

What are you trying to change? What is your vision for the future? What is within your abilities? What do you know about the quality of what exists today? What further research will help you understand it? What has been done before? What can you learn from those experiences? What is the market and competition like? Has anyone succeeded or failed at

Language is any system of communication that exists to establish shared meaning.