Active listeners: § Don’t interrupt. § Don’t respond hastily, as soon as an opening becomes available. § Don’t play a “one up” game to try and match each point made. § Don’t jump to conclusions. § Don’t judge what is being said too quickly. § Don’t interject with an unsolicited or premature solution. Instead, active listeners: § Probe for clarifica

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1. The basic rule for practicing this art is the complete concentration of the listener.


2. Nothing of importance must be on his mind, he must be optimally free from anxiety as well as from greed.


3. He must possess a freely-working imagination which is sufficiently concrete to be expressed in words.


4. He must be endowed with a capacity for empathy with another

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