The Internet changes all of that: now articles and videos are simply digital bits, easily created and easily transmitted anywhere on the globe, effectively for free. Physical goods still need to be made, but they can be sold to anyone by anyone, and shelf space has been replaced by the commoditized cardboard box.

But what about categories beyond food? Do customers care about speed when it comes to clothes, convenience items, homeware, or beauty? And how will a courier entrant be positioned to “win” in this new model?