added by sari · updated 2y ago
How our home delivery habit reshaped the world
- While same-day delivery and free returns are eroding much of the rest: we’ve now reached the point that it’s not clear that there is anything that cannot be bought online. But actually, the real barrier now is often not touching it, but knowing about it. These are things where a lot of the role of a physical shop is curation, recommendation and dem... See more
from The Facebook of ecommerce — Benedict Evans by Benedict Evans
Darren LI added
- Homing in on the important feedback loops can unlock valuable insights. For example, why is home delivery of large parcel items, such as furniture and appliances, so often a poor customer experience? After all, delivery is a key determinant of customer sat isfaction , the most intimate touchpoint in retail, and an opportunity to generate incrementa... See more
from "Self-Driving Investing: A Way of Being" by Greenlea Lane
("JP") added
- When we look back over the past 100 years, traditional commerce (and the culture it indirectly endorsed) was primarily curated by a single person’s point-of-view. Even when commerce moved online, to places like Amazon or Farfetch, retailers still controlled the types of things consumers purchased. Online commerce didn’t innovate a new shopping expe... See more
from Curators All the Way Down by Gaby Goldberg
sari added