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fiercehealthcare.comSaved by Emily Silverman, MD
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Saved by Emily Silverman, MD
Today, patient experience is a top-three kind of issue, ranking even higher than cost reduction. Yet three-quarters of health care organizations have yet to define what patient experience means to them, let alone set aside money to address it. The more progressive executives who have tried to tackle the challenge head-on, however, have gone about t
... See moreDo they have everything they need to take excellent care of their patients? This is really what physicians look for in any organization, so it is a critical question to ask. At this point the physician is either going to answer yes or no. If they say yes, things are great, it moves us naturally to reward and recognition.