How Google Docs Proved the Power of Less

At the same time, Google’s incremental approach to improving Docs also reveals a dilemma that the company often faces when trying to improve its most-used products. Introducing lots of changes is appealing to designers, developers, and the tech enthusiasts like me that they serve, but often causes average users to revolt.

…this is one of the most classic examples ever of low-end disruption. You have the big thing that the enterprise people are buying with these companies that need every single last feature of Office, even though any given person only uses 5% of it. Most of them use the same 5%, but you need all those features because that's how you get the big enter... See more

Today’s document tools aren’t built for discussion. We’ve seen so many improvements in how you can write docs like collaborative editing, relational tables, fancy blocks, and more. These features are powerful but they incentivize us to polish and present our ideas. We should spend less time writing documents and more time discussing the ideas.