Email today is now less a communications medium than a communications compile target. It’s a clearinghouse technology. It’s where conversations-of-record go, where identity verification happens, where service alerts accumulate, and perhaps most importantly for publishers, where push-delivered longform content goes by default. It is distributed and... See more

I sometimes think about communities as human search engines. Groups with trusted relationships and a healthy sense of belonging are a great way for people to answer questions in their lives. And in fact, that’s what many people use communities for. We regularly work with communities of change-makers and most activities in the online forums are... See more