A decade ago, I was only a couple of years into my venture career. I believed that growth and progress were synonymous – in an industry where scale was the ultimate target, platforms that achieved it were glorified. A decade later, I have learned that success is more nuanced, and we have to take accountability for the outcomes we encourage. New dom... See more
The mistake of the 1.0 platforms was to optimize for engagement—likes, clicks, and shares. This was a successful short-term growth strategy, but at the long-term cost of sustainability. For engagement includes not only joy but rage, not only mirth but sadness. Incentivizing these things creates hellishness, driving people to disengage, to become di... See more
The internet of today is a battleground. The idealism of the ’90s web is gone. The web 2.0 utopia — where we all lived in rounded filter bubbles of happiness — ended with the 2016 Presidential election when we learned that the tools we thought were only life-giving could be weaponized too. The public and semi-public spaces we created to develop our... See more