Hello, I'm 1074018628
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Hello, I'm 1074018628
Of far greater importance to me—and I’ll wager many affluent consumers—is not having my valuable time abused, not being put through an agonizing and difficult process to resolve problems, not dealing with rude, uncooperative, and incompetent people, and not being lied to. This company has no significant product problems. Even though mine had two
... See moreDan Kennedy • No B.S. Ruthless Management of People and Profits: No Holds Barred, Kick Butt, Take-No-Prisoners Guide to Really Getting Rich
The frustrating modern customer service experience is a universal ordeal designed to wear consumers down, leading to societal resignation.
TRANSCRIPT
So he reached out to the one place designed to help consumers like him with problems just like this, the customer service department. I call Ford headquarters and I'm like, OK, time to start talking about returning this car or whatever you do when it can't be fixed. And that's when they tell me, well, until we can replicate the problem, we can't
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