What in your business can you improve? You can improve your product or service with the following goals in mind: 1. to better meet customer needs; 2. to meet more customer needs; 3. to cut out features your customer does not need; or 4. to deliver what the customer needs faster.

The Hedgehog Concept was one of the principles of greatness outlined in Jim Collins’s 2001 bestseller Good to Great.8 As Collins’s research indicated, great companies refused to do anything that did not fit with their Hedgehog Concept, and they made as much use of stop-doing lists as to-do lists.

research tells us is that the number one determinant of employee satisfaction and engagement in a job is how the manager treats the employee.

Unless the risks are assessed and planned for, unprepared growth can lead to business and financial demise.

alignment. That is, creating an internal system designed to send consistent messages to employees about the business’s goals and objectives. These messages must also concretely state what actions are necessary to reach those goals and the rewards associated

Growth by Improvements: The DNA of Growth

Bigger is not always better. The bigger a business gets, the more complex it becomes to manage. As it gets bigger, it requires more employees, processes, controls, financial strength, and experienced managers.

“You know the old adage, nothing happens until a sale happens,” Lindsey said. “So we focused on creating demand.

Incorporating fun into the business culture translated to the celebration of individual and group successes in business and life outside of work as well as big events such as birthdays, anniversaries, and births.