high organic growth companies (HOGs).

Another way to think about the numbers you need to manage effectively is to think about what customers want and then what you have to do to meet those wants.

2. These systems focus on behaviors, defining what behaviors are critical to the business’s success and what behaviors are not acceptable from our business “family” members.

Fourth, growth is a dynamic, interactive, interdependent process that generally involves false starts, learning as you go, adaptation, and failed initiatives. Growth is messy; growth is change; and growth has spurts, detours, downturns, and spikes. Growth requires constant learning and improvement. Growth requires people, processes, and culture to

looked at the data from a companywide employee survey conducted by the Best Places to Work organization.

Other challenges included purchasing software tools that could not scale; not involving employees in the development of critical processes; delegating too much of the process implementation to new, unproven managers; struggling with the choice of investing ahead of future growth or always playing catch-up; and failing to prioritize what processes

building a management team was an ongoing process with new team dynamics emerging with the addition (or subtraction) of team members.

All senior staff at Leaders was required to read the management book First, Break All the Rules,17 which recommends that companies take advantage of people’s strengths by placing them in areas where they could succeed, instead of merely identifying their weaknesses and working to overcome them.

“work hard every day, and have a quest for knowledge, talk with smart people, read books, listen to CDs, and make sure you are learning every day,”