Google's Docs dilemma

Create a new document in any other digital writing tool and you see an infinite canvas; in Docs you see a picture of an 8.5” x 11” sheet of paper, since Google assumes that any document you create is going to be printed eventually. On paper. To me, the skeuomorphism of Docs has long been a sign that Google has fallen behind the times.

At the same time, Google’s incremental approach to improving Docs also reveals a dilemma that the company often faces when trying to improve its most-used products. Introducing lots of changes is appealing to designers, developers, and the tech enthusiasts like me that they serve, but often causes average users to revolt.