Saved by Tom Critchlow
Good dashboard, bad dashboard — Andrew Bartholomew
To help us improve, our dashboard should only show metrics that will trigger a change in behavior, are customer focused, and present targets for improvement. If we are not inspired to take action based on the information on our dashboard, we are measuring the wrong thing, or have not drilled down enough to the appropriate level of actionable data.
Joanne Molesky • Lean Enterprise: How High Performance Organizations Innovate at Scale
Often dashboard creators are “outsiders” such as consultants, and they don’t have deep practitioner experience for understanding the entrenched issues within the company, such as the previous three issues. Therefore, they make common mistakes that lead to unactionable dashboards and a loss of credibility.
Avinash Kaushik • Web Analytics 2.0: The Art of Online Accountability and Science of Customer Centricity
End users don’t ask for a dashboard because they really use them. They ask for them out of the need for a safety blanket that gives them the (incorrect) belief they will know everything they need to about their business. The noise of a dashboard can be comforting, but it can cause issues when it’s not truly needed (ask doctors about iatrogenic effe... See more
Chris Butler • Building dashboards is cowardly
Tom Critchlow added
Tom Critchlow added
Much of the data visualization that bombards us today is decoration at best, and distraction or even disinformation at worst. The decorative function is surprisingly common, perhaps because the data visualization teams of many media organizations are part of the art departments. They are led by people whose skills and experience are not in statisti
... See moreTim Harford • The Data Detective
After companies adopt business intelligence tools, before they know it, they're swimming through endless seas of dashboard charts. On the surface it might look like these companies are "data-driven," but the data is difficult to act on.Flat metrics dashboards conflate leading and lagging indicators. They don't distinguish between controllable input... See more
Daniel Schmidt • Daniel Schmidt on LinkedIn: "Flat metrics dashboards" are profoundly limited. After companies adopt… | 14 comments
Tom Critchlow added
The best teams use dashboards to focus their collective attention on making the most important decisions and taking the most important actions, all at the right time. The underlying belief is that (1) at all times, certain conditions are reducing your project’s probability of success; (2) these conditions are sometimes difficult to detect; and (3)
... See more