Gartner | Delivering Actionable, Objective Insight to Executives and ...

Worker productivity has broadly been found to improve when GenAI is employed:

• ChatGPT has been shown to improve worker productivity by 37%.


• GenAI coding assistants can result in 7% to 55% worker productivity improvements.


• GenAI conversational assistants can improve customer service and support agents’ productivity. (studies show a range of 14% to 35%

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Strategic Planning Assumptions

• Through 2025, 30% of generative AI projects will be abandoned after proof of concept (POC) due to poor data quality, inadequate risk controls, escalating costs or unclear business value.


• By 2026, more than 80% of independent software vendors (ISVs) will have embedded generative AI capabilities in their enterprise appli

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