Four Seasons

Values, as I saw it, were a company’s psychic core. Without values in common, we couldn’t develop companywide trust.

Everyone had to have a common purpose.

Never take anything for granted.

“We are only what we do, not what we say we are.”

These were contracts that ensured us control of standards, and if the hotel was sold, they couldn’t be canceled.

“Overachievers suffer loss of intimacy. No time for fun. Relationships starve on a diet of self-absorption. Home is the place to express the playful part of oneself.”

quality is your edge, you can’t compromise it.

the consistent quality of our exceptional service.

it’s not what you do on your own; it’s how many people have come along with you to reach higher than their expectations ever were.