ritual of the morning meeting.

later by establishing career paths and promotion from within.

quality, service, culture, and brand.

It also sent a morale-boosting message to all employees, long-term and new, that we realized how important they were.

William Louis Dreyfus

pleasing customers.

Enforcing our credo was the most far-reaching decision I ever made, a painful process, often personally distressing.

reinforced togetherness by eliminating things that divide. Managers and staff dine together in our cafeterias.

friendly staff remembered their foibles and anticipated their preferences.