
Founders and Customers: Love and Service

Love motivates people to work through challenges that might otherwise lead them to give up. If those founders had focused on building for a customer they genuinely loved, they would have been more likely to persevere and create something that addressed a deep need. If they were to find a customer they loved serving, I would invest in them again.
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Julian Weisser • Founders and Customers: Love and Service
nice - on the importance of customer obsession and falling in love with a customer, not a product.