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Positive feedback: the science of criticism that actually works
To keep critical feedback in the first category, the research tells us that it should have five elements: the care of the recipient in mind; respectful delivery; good intentions; a pathway to improvement; and appropriate targeting of the recipient’s needs.
How to Take—And Give—Criticism Well
Even for professionals who welcome crit because they know that it makes their work appreciably better, the process can be brutally unpleasant.2