Positive feedback: the science of criticism that actually works

Feedback is a gift

Honest, thoughtful feedback is a gift. While it's fun to think about how other people should change their approach, it's empowering to know that you have control as a feedback recipient. You're 50% of a one-on-one feedback conversation, so if the conversation isn't going the way you hoped, think about what you could do differentl... See more

Feedback is a gift. It lets you know precisely what the other person wants or needs. After you receive the gift, it’s up to you to accept it or not. But shutting down feedback with an argument or by appearing ungrateful makes it less likely you’ll be offered it again. And if you’re getting feedback from a customer or a prospect, shutting it down ma... See more

One of the greatest gifts we have for each other, for our children and spouses, for our teammates, is the positive feedback loop we can put someone into purely by believing in them, by seeing their genius and their dysfunction clearly and then helping them construct conditions for the former to flourish.