“I understand, and there’s no need to apologize. If you don’t mind a second or two of my philosophizing, I believe that the greatest improvement we can ever make is becoming more of who we truly are.”

success. Cooperation is the lifeblood in all organizations, and Richard’s company needed an infusion right away.

swift kick in the backside. When he spoke, it was obvious: He agreed with me that he was much greater than he’d performed so far. The hard-line approach worked. “ Yes,” Richard said. Sitting up straight, voice pitched low and resolute, he declared, “I’m ready. I get it. I’ve been acting like someone I’m not, like someone who shies away from

occurring between his head, which is clouded with judgments, impressions, fears, doubts, and his heart, which knows the truth. “If no dissonance exists between the two, nothing you ever hear will bring you conflict.”

“Remember that group think begins with leader think,” I said. “At its core, an organization strongly reflects how its leader thinks, feels, and acts. Think of the leader as the heart: if you beat erratically, your people will follow erratically, and if you beat steadily, your people will follow steadily. Whatever you think, do, and believe gets

Core Energy Technique VALIDATION Validation is a technique you can use to help someone release anxiety and truly feel heard. Its main purpose is to normalize emotional responses. A perfect icebreaker, validating someone’s emotions begins to shift the energy by letting the other person know he or she has the right to feel whatever emotions are

“Your thoughts determine your feelings and emotions, and your feelings and emotions shape your actions. Based on what you think and feel about yourself and the people around you, you create your world. Although your world is totally real to you, there’s no ‘reality’ to it, except how you personally define what you see.”

If you want to build a ship, don’t gather your people and ask them to provide wood, prepare tools, and assign tasks. Call them together and raise in their minds the longing for the endless sea. —Antoine de Saint-Exupéry, writer and aviator

“ To make a long story short,” I explained, “I can’t even imagine what my life would be like without it. Everything I know myself to be and everything I’ve accomplished I owe to the process you’re about to learn. It’s called centering, which is a form of meditation that unlocks the door to a new world.”