• He could tap into what the psychologist Carl Jung referred to as the collective unconscious, linking with the universal energy that permeates and surrounds all living things. • He could also unlock his innate ability for genius, accessing brilliant ideas and unlimited energy from everyone and everything around him. It’s like tuning your radio to

“Kyle’s open and honest, willing to listen and learn, and has an undeniable desire to make this company a success. He’s the kind of person who makes me want to be a better leader, who makes me feel like I can be one, and maybe I already am.”

At Level 3, you are prepared to take responsibility for what you think and feel, knowing no one can make you feel anything. It becomes your choice, and your responsibility, to react or not to react to anything that comes along in your life. People still do a lot of judging at this level, I told Richard. They continue to blame others when things go

ahead and fire Nate, but have Tonya or Don do it for him because there’s no need to involve himself. End the “problem” and move on. Level 4: Figure out a way to help Nate as Richard lets him go. Richard could assist Nate in getting the professional and personal coaching he needs to come out ahead.

people took their seats, and I asked Richard, “What do you think now about your belief that emotions are best left out of business?” “I guess . . . do I need to rethink all of my old ideas and figure out where they’ve come from?” “Actually, just reassessing your beliefs today and choosing what you would like to believe going forward will work just

enjoyable, positive, sparkling, and I let her know it. For the first time since we met, she smiled—and not just with her teeth, but with her whole face, which told me she appreciated the positive reinforcement and the time I spent with

As Richard illustrated in his recent actions, the main characteristic that separates Level 6 leaders from others is their ability to see all staff members as equal to each other, and equal to them. Instead of believing they’re more gifted than anyone else, Level 6 leaders recognize that everyone is gifted. Because of this, they can help others

find out what other people are thinking and feeling. “The point is, however, that it’s usually not in our best interest to believe that our interpretation is ‘reality.’ How much sense does this make?”

Coaching works,” I said. “We quickly identify a thought that isn’t working for you, then the feeling associated with this thought, and validate your inaction because of that thought and feeling. Then we create a new thought and feeling and get as much of an emotional buy-in as possible, which leads to new action. Even if the person doesn’t have a