updated 13h ago
Drive: The Surprising Truth About What Motivates Us
The people who remain receive decent pay, and just as important, they have autonomy over technique. Zappos doesn’t monitor its customer service employees’ call times or require them to use scripts. The reps handle calls the way they want. Their job is to serve the customer well; how they do it is up to them.
from Drive: The Surprising Truth About What Motivates Us by Daniel H. Pink
Bryan Sivak added 1mo ago
“If your 20 percent idea is a new product, it’s usually pretty easy to just find a few like-minded people and start coding away.”
from Drive: The Surprising Truth About What Motivates Us by Daniel H. Pink
Bryan Sivak added 1mo ago
Finite and Infinite Games: A Vision of Life as Play and Possibility BY JAMES P. CARSE
from Drive: The Surprising Truth About What Motivates Us by Daniel H. Pink
Bryan Sivak added 1mo ago
Talent Is Overrated: What Really Separates World-Class Performers from Everybody Else BY GEOFF COLVIN
from Drive: The Surprising Truth About What Motivates Us by Daniel H. Pink
Bryan Sivak added 1mo ago
First, they provide employees with what I call “Goldilocks tasks”—challenges that are not too hot and not too cold, neither overly difficult nor overly simple.
from Drive: The Surprising Truth About What Motivates Us by Daniel H. Pink
Bryan Sivak added 1mo ago
Meantime, while you’re investigating Montessori, check out two other approaches to learning that also promote Type I behavior: the Reggio Emilia philosophy for the education of young children and the Waldorf schools. For more information, visit these websites: www.montessori-ami.org, www.montessori.org, www.amshq.org, www.reggioalliance.org, and ww
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Bryan Sivak added 1mo ago
“The goals of management are usually described in words like ‘efficiency,’ ‘advantage,’ ‘value,’ ‘superiority,’ ‘focus,’ and ‘differentiation.’ Important as these objectives are, they lack the power to rouse human hearts.” Business leaders, he says, “must find ways to infuse mundane business activities with deeper, soul-stirring ideals, such as hon
... See morefrom Drive: The Surprising Truth About What Motivates Us by Daniel H. Pink
Bryan Sivak added 1mo ago
“As an emotional catalyst, wealth maximization lacks the power to fully mobilize human energies,”
from Drive: The Surprising Truth About What Motivates Us by Daniel H. Pink
Bryan Sivak added 1mo ago
- Involve people in goal-setting. Would you rather set your own goals or have them foisted upon you? Thought so. Why should those working with you be any different? A considerable body of research shows that individuals are far more engaged when they’re pursuing goals they had a hand in creating. So bring employees into the process. They could surpri
from Drive: The Surprising Truth About What Motivates Us by Daniel H. Pink
Bryan Sivak added 1mo ago