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Differentiation and Value Capture in the Internet Age
Every additional customer accrued a cost, whether that be the marginal cost of serving them or the opportunity cost of not serving a different customer. Given that, it was, as Christensen noted, perfectly rational to focus on the most profitable ones.However, something else momentous happened around 20 years ago: the emergence of the Internet. As I... See more
Ben Thompson • Beyond Disruption
Ben Thompson, who writes about business and technology on his blog, Stratechery, goes so far as to suggest that delivering this kind of value is, itself, the definition of a platform, as opposed to aggregators.