CS

One of the worst mistakes we ever made was making email instantaneous. We should have built in a two-hour buffer unless you flagged the email as time-sensitive or urgent. Why is that? Because now everybody has to check their email every 10 or 15 minutes on the off chance that someone has sent them a time-sensitive email. So the burden falls on the ... See more

The right metaphor here is not “Let’s stick with horses, even though automobiles get around,” because automobiles were clearly a more energy- and monetarily efficient way of moving things from A to B, just like email is clearly a more efficient way for me to deliver a memo to you than a fax machine. The metaphor is that it took a while before we f

... See more