Scott Belsky on the most common mistake founders make when building a product “Every product has what we call a ‘first-mile experience’, which is the part of your product that the most customers will see. And it’s all drop-off from there. What gets people through the first-mile experience? First, you have to empathize... See more

The advice I most often give to anyone building consumer products: Reduce time-to-magic. Your product can be complicated under the hood, but to the user it should feel simple, delightful, and magical — as fast as possible. Some... See more