Consumerization of Healthcare

The next big thing in healthcare will be a better experience for consumers, directly targeted at consumers, and with consumers at the center to catalyze much-needed change in the healthcare industry.

While it remains to be seen what the telemedicine regulatory landscape will look like post-pandemic, telemedicine visits as a fraction of total doctor visits spiked in Q2 2020, and remain at an elevated level from the start of the year.

While millions more Americans have health insurance coverage as a result of the ACA, the system-wide costs of healthcare have continued to rise in the past decade. Insurance has born the brunt of that increase, although out-of-pocket costs have also risen, both on a raw dollars and per capita basis.