Come Up for Air: How Teams Can Leverage Systems and Tools to Stop Drowning in Work

As an organization grows, it accumulates information and assets. How to do certain activities, who does what, policies, files, and documents all accumulate over time. This turns into the intellectual property (IP) of the company itself. While you might think of IP only in relation to products or services, the way people operate and how things work

Static knowledge consists of facts and information. It answers the questions Who? What? Where? When? and Why? At your typical business, static knowledge would consist of things like the company vision and mission, core values, PTO policies, health care information, style guides, meeting notes, branding assets, client testimonials, and more.

Critical company information should always be stored and organized in a knowledge base that all employees have access to, so they can quickly find the information they need without distracting coworkers or managers. The second part of Resources is ensuring that all company processes are well documented.

Process management tools answer the question: How?

views for users, templates, and much more.

obsessed with finding a better way to run a business.

The idea is to have everything necessary to run the company well documented and organized so that anyone can quickly find what they need to complete their work.

To the outside world, Leverage is just an operational efficiency consultancy. To me, it’s a laboratory where my team and I can tinker with technologies and stress test new, innovative ways to work more efficiently.

At the moment, the framework covered in this book provides a competitive advantage. In the coming years and decades, it will become table stakes for doing business. The revolution has already begun. Welcome aboard.