High-frequency trading also showed me the value of data and making data-driven decisions.

Organizations and teams should always be striving to move from ad hoc work (projects) to repeatable work (processes).

You’re busy and operating at max capacity, yet the flow of incoming work never lets up.

normal weekend?

The default solution to any questions or things you can’t find is to check the knowledge base, and if you don’t find what you’re looking for, then you can reach out and ask. Once the answer is found, it is then added to the knowledge base.

A key benefit of these tools is that they serve as a sort of insurance policy. In the event that someone leaves or is on vacation, anyone can step in and complete the process even if it’s outside their role or area of expertise. Also, it makes repeatable work move faster with fewer errors. Process management tools on the market today include Proces

I like to think of it more as a function of maturity—the more a company grows, the more they should invest time and money into turning ad hoc work into repeatable work.

Situations like this can be avoided when all critical assets and information are stored in the knowledge base.

I am confident Come Up for Air will become required reading for high-performing teams